Comments on: The Logical Paradox Of Call Center Hopping

By: Gillahgid

Gillahgid — Sun, 18 Apr 2010 04:58:58 +0000

How come there are no labor unions among call center agents? Why not establish a cooperative specially catering to call center agents? How about a party list representation? I hope it is no too late to early to start what should have been never gone, the idea of job security and protection from work fatigue makes life in call centers really maliciously tricky. Any suggestion in lifting the status of call center agents in society?….(",

By: Ron

Ron — Thu, 18 Jun 2009 14:57:07 +0000

They do have agreement. With call centers like Sitel for example; if you came from Sitel, you cannot apply for a job in AEGIS (people support ) for at least a year. But since qualified applicants are limited, The ban is set only for one year. And not all centers are participating. So what agents do is to apply in other centers that are not part of the group and then after a year they could join other centers that are part of that agreement. And yes you are right it is a cutthroat competition.

By: ceblogger

ceblogger — Thu, 18 Jun 2009 07:40:39 +0000

i wonder why call centers don't have some common databases, or gentleman's agreement to avoid pirating workers. it's a cutthroat competition for them.

By: Ron

Ron — Fri, 12 Jun 2009 14:34:59 +0000

aah yes. performance bonuses. We just finished with our quarterly appraisal. I hope something good would come out of it. hehehe

By: bendz

bendz — Fri, 12 Jun 2009 06:07:12 +0000

I'm satisfied with Convergys Cebu specially when i learned that it offers the highest pay among call centers here. The pressure to perform takes it's toll from time to time but you'll learn to love it when you get your performance bonus