Work From Home Call Center Job
Filed Under: Jobs
Work at home call center, have you heard of it? This is old news. Home call centers started in the United States early 2008. Wall Street Journal calls it” homeshoring”. Several companies Hilton Hotels employs close to a thousand home based agents to take reservation calls. A US based company called Alpine Access began recruiting work at home agents last year and plans to hire 1,200 more in the first half of 2009.
Here in the Philippines, the rumors about work from home call centers began as early as 2007. It has been mentioned on several blogs that PLDT would hire work at home employees where they would be provided with internet access so they could take voice call. That plan of PLDT seems to have been shelved.
Early last year, news regarding Callworkz, in partnership with Atlanta-based consulting firm Strategic Link Consulting, recruiting customer service representative to work at home hit the mainstream media. To date, Callworkz is still expanding. Here are excerpts for the press release from their official website:
Callworkz provides services for the outsourcing needs of international companies through a home-based model that allows call center agents to work from their homes in the Philippines.
FFD Ventures, a corporate client based in Atlanta, Georgia, said Callworkz allows its operation to utilize the most innovative technologies. FFD Ventures has 60 agents working from their homes throughout the Philippines to run and manage its inbound and outbound campaigns.
“With Callworkz, we continue to get tremendous results while knowing that our agents are enjoying the quality of life they deserve,” said David Johnson, proprietor of FFD Ventures.
Silverman said Callworkz is different from other BPO companies in the sense that it combines profitability with social responsibility, on equal footing.
“While we initially will be focusing in Metro Manila, as we expand we will continue our job creation and social responsibility programs throughout the country, capitalizing on newer and innovative technologies,” he said.
This has great potential, especially for mom’s who needed to stay at home to be with their kids. If you are interested to apply or just wish to inquire about this work at home customer service job and other rquirements. You could visit Callworkz’s Website at www.callworkz.com .
Disclaimer: The author is not connected in anyway with Callworkz. When applying to any company, always maintain caution. Have a happy Job Hunting
jei | Jun 2, 2009 | Reply
This has great potential, especially for mom’s who needed to stay at home to be with their kids….KOREK! But I don't have the potential of being a call center agent. Wala, pagdating sa chikahan sa telepono, bulilyaso palagi ang dila ko.
ceblogger | Jun 4, 2009 | Reply
maybe some areas in the homes had to be renovated to minimize unnecessary noise. this is good for those with small kids to take care of at home.
jei | Jun 6, 2009 | Reply
I would have wanted to be a Call Center Agent because they said the pay is good, but I'm such a no-no when it comes to phone conversation. I'm sort of let-me-write-don't let-me-speak kind of person.
Maybe someday I can search for some part-time writing jobs in here Ron.
Bendz | Jun 6, 2009 | Reply
Dude, you're also an agent??
I'll try applying… wanna go back to the province >.<
Basti | Jun 7, 2009 | Reply
whew this is interesting, pero ako kka quit ko lang sa job sa call center lol, pahinga muna. you're right, this is a good opportunity for the work at home moms… and dads na rin.
Ron | Jun 8, 2009 | Reply
Mahirap ma burn out sa call center. Tama, dapat may pahing din paminsan minsan. Minsan nga nakakatamad na bumalik, hahaha
Ron | Jun 8, 2009 | Reply
Haha, There are actually non-voice accounts that you can apply for if you don't like maning the phones. Chat support. But some centers have different pay table for non-voice accounts.
Ron | Jun 8, 2009 | Reply
yep. Need some quite space for it, and may you could customize the place, add some punching bags. That could be really helpful.
Ron | Jun 8, 2009 | Reply
Bendz: I am still working in a call center but I am no longer taking calls.
Me too. I want to go back to the province, Maybe this is the answer.
Anyway, i just added you on my roll.
ceblogger | Jun 18, 2009 | Reply
a punching bag, haha!
Ron | Jun 18, 2009 | Reply
It would come handy. hehehe
Caramoan Philippines | Nov 2, 2009 | Reply
i also work at home by monetizing websites through adsense and i also run an online travel agency,
angie | Mar 17, 2010 | Reply
do they provide training?
catherine | Mar 25, 2010 | Reply
do you have a link for this?, im looking for a non-voice work at home thnx
KPO Services | May 11, 2010 | Reply
I just went through your blog and read your post. Very interesting post indeed. Entrepreneurs are rediscovering the benefits of working at home. The continuously good performance of the economy, followed by a change in lifestyles buoys well for the home-based entrepreneur. Many people now wants to combine their careers with families, opting out of the rat race to spend more time with their families and take a more proactive part in raising their children. The technological innovations in the past decades have also made working at home easier and more feasible. Given these benefits and more, the trend toward home-based businesses is clearly just beginning. As more people recognize the opportunities of working from their homes, coupled by the need to be independent and the drive to succeed, others will soon join this growing movement.
Tina
Outsourcing Process | May 20, 2010 | Reply
whew this is interesting, pero ako kka quit ko lang sa job sa call center lol, pahinga muna. you're right, this is a good opportunity for the work at home moms… and dads na rin.
Sheryl | Jul 5, 2010 | Reply
is callworkz is still accepting applicants for home based jobs? i badly need it now, have 7mos old baby, just resigned from a call center because i can't find a best nanny for him..decided to stay home na lng
tin | Jul 20, 2010 | Reply
im interested to be a home-based call center agent..where do i apply?
Bar Fridge | Oct 14, 2010 | Reply
working at home is made possible because of PPC programs like adsense and kontera.`.
Light Sensors %0A | Nov 22, 2010 | Reply
working from home is the best job that you can get, you will always find comfort in your home while working ,*-
Mark of Cream of Acne | May 4, 2011 | Reply
Honestly I think a huge Telco will not last in managing a WORK FROM HOME CALL CENTER even if they will provide good internet connection. You cannot have them all in one spot. Home offices are for practical usage and huge companies aren’t used to that.